Buy with confidence

PayPal Buyer Protection

Shop with peace of mind - your purchase is protected by PayPal Buyer Protection. If your item arrives damaged, significantly different than described, or not at all, you may be able to recover your payments. And this protection is available to you FOR FREE!

What kinds of purchases are covered by PayPal Buyer Protection?

  • Claims made must be for physical goods that can be shipped
  • Purchase was made with PayPal as a payment method
  • Full price of item was paid in one single amount via PayPal
  • Your PayPal account must be in "good standing"

What's not covered?

  • All vehicles
  • Intangibles
  • Licenses and access to digital content
  • Airline flight tickets
  • Real estate
  • Businesses for sale
  • Prohibited items on the "PayPal Acceptable Use Policy"

Learn more about eligible purchases, requirements, and exclusions at the PayPal website.

How does PayPal Buyer Protection work on Buya?

  1. Purchase an eligible item from a Buya seller and check out using PayPal.
  2. If your item doesn't arrive or is very different from the description on Buya, file a dispute through the PayPal Resolution Center. Your dispute must be filed with 45 days of the payment date.
  3. Communicate with the seller directly and try to resolve the dispute together with. Buya may also be able to help you resolve the situation quickly.
  4. If your dispute cannot be resolved with the seller, you can escalate your dispute into a claim. The claim must be filed within 20 days of filing the initial dispute with PayPal.
  5. PayPal will make a decision on your claim and if they decide in your favor, they will credit your account with the full purchase price including shipping costs.

To learn more about PayPal Buyer Protection, including terms and conditions as well as important details about filing a dispute, please visit the PayPal Buyer Protection page.

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About

Buya is home to the internet’s best prices and value, the opportunity to negotiate with merchants with “Make Offer”, and a 100% money-back guarantee on all items except for “as-is”.

Buya is like eBay and Amazon’s used good marketplaces but our items come directly from licensed merchants from all over the United States. Each item has been submitted to local and national law enforcement agencies so you can purchase items ethically and safely.

Buya Merchants get the highest marks in delivery success. We’re proud that only 1.75% of the items shipped are ever returned. Feel confident that your purchase will meet, and in most cases, exceed your expectations.

Merchants are supported with the Bravo Systems Platform, which enables stores to sell you items with the highest level of customer service in mind. Best price, best delivery, and best communication is the heart of Bravo’s Platform. Merchants can offer you 100% of their inventory real-time 24/7. This means their unique items are available beyond the four walls of their store.

Buya is truly an one-of-a-kind of shopping experience. Take your time to dig deep into the 1,000 categories and if you get a chance, please let us know how we can improve your shopping experience.

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