General

Q: What is Buya?

Buya is an online marketplace that gives you a unique shopping venue by offering the entire inventories real-time of each Retail seller’s store across the United States. This means you can shop the entire U.S. at one, easy-to-use, marketplace.

Q: How does Buya work?

A pawnshop lists an item from their store. Items can include anything from antiques to cars, books to sporting goods (you’ve seen the pawn shows).

If you see something you like or have to have, you can make an offer (negotiate your heart out) or buy it on the spot (at a fixed price) or make a bid (going once, going twice, sold).

Q: Is Buya a safe place to shop?

Yes! Buya is unique because the sellers on our marketplace are licensed Pawnbrokers. Every item that each store takes in is vetted by the local law enforcement agencies, and some jurisdictions submit their item data to a national database to match any item that may have been reported by the Police.

Yes! Buy with confidence using PayPal. To see PayPal’s Buyer Protection, click this link.

Yes! Check out the seller’s rating and feedback from other Buya customers before you confirm your purchase and pay for the item.

Q: Are the items on Buya guaranteed?

Yes! Our sellers offer money back guarantee.

Yes! Our sellers are required to offer at least a 7-day return policy

Q: What is Pay Store Directly Offline?

Pay Store Directly Offline is a special option that allows you to pay the store directly. When purchasing an item, select the shipping option. After you complete the order, contact the store and pay with the selected payment method. If you don't contact the store within 24 hours the store will contact you by email or phone number. Please make sure you pay on time otherwise your order will be cancelled and you might get negative feedback from the store.

Q: What do the rating and feedback scores mean? What does it tell me about the pawnshop? What does it say about me as a buyer?

Rating and feedback is Buya’s way of creating buyer and seller reputation. Whenever you buy something, you can leave feedback about the transaction. The seller can leave feedback for you as well.

The rating and feedback score is one of the most helpful tools we can offer. Buyers should look at a pawnshop’s rating and feedback when purchasing an item. Sellers look at a buyer’s rating and feedback when negotiating or auctioning an item.

Leaving honest comments helps Buya users buy confidently and gives users a good idea of what to expect when buying from a particular pawnshop.

Q: How do I contact Buya?

We are glad to answer any questions. If you need help, you can contact us by email (info@buya.com) or by phone (888-407-6287).

Q: How do I find what I am looking for?

You can shop for almost anything on Buya. Get started by following these steps:

  1. Find an item
    • Enter keywords into the search box located at the top of any page, or browse through our list of categories on our home page (on the left side of the page).
  2. Be an educated buyer
    • Read the item description carefully. If you have a question about the item, you can ask the seller for more information.
  3. Review the pawnshop’s feedback
    • View the pawnshop’s total items sold and the rating.
  4. Make an offer, Add it to your cart, or Place a bid
    • Check the item page to see what purchase options are available.
    • If the item is a buy it now item, you can simply add the item to your cart.
    • If you want to negotiate with the Pawnshop, you can make an offer.
    • If the item is on auction, you can place a bid.
    • If your offer is accepted or you won an auction, you’re obliged to complete the transaction.
  5. Don’t forget to pay
    • After you win the auction or the offer is accepted, send your payment via PayPal to the seller within 3 days (if your offer is accepted) or 3, 5 or 7 days (when you win the auction).

Q: How do I contact PayPal?

Contact PayPal Customer Service for help with your PayPal account. You can also email them here.

Q: How often are new items posted?

Each and every day, all day and all night, new merchandise from each store is added to Buya. So if you can’t find what you’re looking for today, check back tomorrow!

Q: Can I sell an item on Buya?

Buya sellers are pawnshops that have merchandise to sell. If you are a pawnshop and want to join the Revolution, call us today (888-407-6287) and learn how to get started.

How Do I Find My...

Q: Orders?

  1. Sign into your account -> My Orders
  2. On this page, you can:
    • View the order details, including the order total
    • View the pawnshop that sold the item
    • Email the pawnshop that sold the item
    • Find whether your item is ready for pickup
    • Find out whether your item has shipped
    • See whether your item was canceled

Q: Bids?

  1. Sign into your account -> My Auctions
  2. On this page, you can:
    • View the auction details
    • View all the items you are currently winning or not winning
    • View all the past items that you won or didn’t win
    • View items that you need to paid
    • View items that have expired or that have been canceled

Q: Offers?

  1. Sign into your account -> My Offers
  2. On this page, you can:
    • View all of your offers and item details
    • View your pending offers
    • Find out whether the pawnshop has counter-offered
    • Find out whether the pawnshop accepted or declined
    • View offers that have expired

Auctions

Q: What is an auction?

Everybody wants to win, but only if the price is right. Each pawnshop has the option to sell items using an auction. The pawnshop will determine when the auction ends and if/how much the reserve price will be. Buyers are then able to bid against one another, with each subsequent bid higher than the previous. Going once, going twice—at the end of the allotted time period, the item is sold to the highest bidder.

Q: When can I participate in auctions?

Create an account and meet Store auction requirements.

Q: How do I bid?

  1. Sign into Buya.com
  2. Carefully review the item and listing
  3. Click “place bid”
  4. In a popup that opens enter your maximum bid, then click “place bid”
  5. Review your bid and click “confirm bid”

Q: What is automatic bidding?

When you place a bid, enter the maximum amount you are willing to pay for the item. Don’t worry, this maximum amount is a secret (the seller and other bidders don’t know your maximum).

  • We will place bids on your behalf using the automatic bid increment amount, which is based on the current high bid.
  • We bid only as much as necessary to make sure that you remain the high bidder.
  • If another bidder places the same maximum bid or higher, we will notify you so that you can place another bid.

Q: How do I cancel a bid?

Go into Auction Bid History page -> Click “Bid retraction” link at the bottom of bids list

Q: How do I know I won (or lost)?

When the listing ends, you will receive an email notifying your recent win (or loss). Once you receive the email, you should pay for the item as soon as possible.

If you didn’t receive an email for some reason you can find your won auctions in My Bids section

Orders, Returns, Exchanges

Q: How long does an item take to ship?

Our sellers wrap, pack and ship in less than 7 hours. That’s right, only 7 hours – one of the best on the Internet.

Q: Can I buy the item online and pick it up in the store?

Yes! Add the item to your cart, select “In-store pick up”, and check out with PayPal. You will receive a web receipt by email. Bring the receipt to the store, show it to a store employee, and voila – the item is yours to take.

Q: How do I cancel my order?

Go into your account -> My Orders -> Open -> then cancel.

Q: What do I do if I haven’t received an order?

If you haven’t received an order, you should contact the store.

Q: What do I do if I received the wrong order?

If you receive the wrong item, you should either contact the store or send back the item.

Q: Can I exchange an item I bought for something different?

Yes, you may exchange your item if you physically go to the pawnshop that you bought it item from and exchange your item for another item in that store.

Q: What is Buya’s return policy?

Buya facilitates eCommerce for pawnshops. All of the merchandise that is sold on Buya is money-back guaranteed by the individual seller with a refund policy (either 7 days or 14 days). This means that if you would like to return an item, you must check the return policy of the particular pawnshop that you purchased the item from.

Q: I have returned my item; how soon will I receive my refund?

Once the item is received at the sellers store your PayPal account will be credited.

Q: I want to return an item. Who pays for shipping?

In most cases, buyers are responsible for return shipping costs.

However, sellers pay for return shipping if the seller has a free return shipping policy stated in their listing.

Firearms

Q: How can I buy a Firearm on Buya?

A store lists a firearm from their store. If you see something you like or have to have, you can make an offer (negotiate your heart out) or buy it on the spot (at a fixed price) or make a bid (going once, going twice, sold).

You may choose to do in-store pickup or shipment to a FFL (Federal Firearm Licensed) dealer. The FFL dealer must be located in your hometown.

Before shipment, the Seller must receive a copy of the FFL certificate from the firearm dealer whom will receive the firearm on behalf of you.

Payment for the firearm must be made directly to the Seller.

Q: Is Buya a safe place to buy a handgun?

Yes! Buya only allows fully licensed businesses to sell on the Buya marketplace. This means a Seller must be a FFL Dealer (Federal Firearms Licensed Dealer) or a Store Front Business (licensed by their State and City).

Yes! Check out the seller’s rating and feedback from other Buya customers before you confirm your purchase and pay for the item.

Q: How do I receive my firearm after I purchase it?

It depends on whether you select Ship to Dealer or Immediate In-store Pickup.

If the item is not local and you select Ship to Dealer, our merchants wrap, pack, and ship your item to your favorite local FFL (Federal Firearms Licensed Dealer).

If the item is local and you select Immediate Pickup, you can immediately pick up your item at the store using In Store Pickup (plus, you save money by avoiding shipping charges!).

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About

Buya is home to the internet’s best prices and value, the opportunity to negotiate with merchants with “Make Offer”, and a 100% money-back guarantee on all items except for “as-is”.

Buya is like eBay and Amazon’s used good marketplaces but our items come directly from licensed merchants from all over the United States. Each item has been submitted to local and national law enforcement agencies so you can purchase items ethically and safely.

Buya Merchants get the highest marks in delivery success. We’re proud that only 1.75% of the items shipped are ever returned. Feel confident that your purchase will meet, and in most cases, exceed your expectations.

Merchants are supported with the Bravo Systems Platform, which enables stores to sell you items with the highest level of customer service in mind. Best price, best delivery, and best communication is the heart of Bravo’s Platform. Merchants can offer you 100% of their inventory real-time 24/7. This means their unique items are available beyond the four walls of their store.

Buya is truly an one-of-a-kind of shopping experience. Take your time to dig deep into the 1,000 categories and if you get a chance, please let us know how we can improve your shopping experience.

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